This is another good point, in the travel agent vs order taker/cruise line booker debate, which I just dont understand,sorry.
Why wouldn't anyeone want a TA at the ready to go to bat for them,when they book a cruise? It's free, they can do more for you,and be pro active. In any transaction you do, having the benefit of someone in your corner is a plus, in my book.
As an aside. I recently wrote on a company fan website. I stated my complaint and request for help, and, got it almost instantly. No company worth it's salt, wants a complaint unaswered on their fan page, to be seen by others, who want to see how it's the company handles it.
Robbie & CP...glad see your great approach with customer service. Thanks
Trip, with her book & tea!
Chat Hostess & Board Moderator