Your agent should be taking care of this for you. That's their job! If they're not helping you, then find a new agent! There is no reason why should be spending this kind of time or effort on this.
Sorry you're having such a hard time - it should definitely NOT be this difficult.
Travel Agent/Cruise Specialist w/14 yrs exp and 50 Cruises on 12 different cruise lines in many parts of the world! Vietnam Veteran Owned & Operated. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!