I do hate to be cynical, BUT... when a person's very first post on the message boards is to recommend a tour operator, I become VERY suspicious of the poster's motives.
Particularly, when told to ignore negative reviews, it makes me skeptical.
With such a post I am much more likely to avoid said operator, than book with them, and I think that's likely the 'normal" reaction.
And not likely the desired affect.
I haven't personally booked with this tour operator, so can't offer any further comment.