Celebrity line I would say is the best in service on board. I have neen on the Centrury 2 times. That is the good news.
The bad news is they hava a habit of not stopping at ports for various reasons nit just weather. Engine truoble, rudder malfunction and so on. It hapened to me and it was told by other passengers that it has happend on the Century in the past....maybe the Captain has issues.
What they do when you miss a port is give each passenger $50.00. Not a big deal to them considering they saved more than the grand total they paid they paid out to the passengers in port charges.
The customer service will do nthing for you. All it comes down to is you paid for a trip, full price, you get only a portion.
I could have spent $500.00 less per person for the same cruise missing that port but you are at their mercy. Be warned......this is not an isolated occurance with Celebrity.