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Old January 25th, 2013, 01:40 PM
Fenclare Fenclare is offline
Junior Member
Familiar Face
 
Join Date: Nov 2009
Location: Costa Blanca Spain
Posts: 20
Unhappy How can I get RCCL to listen :(

I have an ongoing problem with Royal Caribbean that is driving me mad!...
We sailed on Brilliance OTS - had a wonderful time and now would like to book again with RCCL. Easy? Not so I'm afraid...
We are English, living in Spain, we booked our cruise through a British company online (Viva Voyages) because of problems experienced at the time we won't rebook through them.
OK, now the tricky bit... as previous passengers with RCCL we have Gold membership BUT all communications come from the Spanish (ES) site. Our Spanish is not good enough to be comfortable with this and I have sent several emails asking (and latterly begging) to be transferred to the English site. All to no avail.
Now things have come to a head as I want to book a cruise for September. I won't use Viva again and don't know how I can book direct and get my membership bonus as a past cruiser. Any ideas? I may just change cruise lines at this rate. Anybody got a phone number for the CEO ?
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