Just received the following announcement from American Express. Travel agents have been very unhappy with Carnival lately. If you notice, all of their latest advertisements on TV and mailings do not have the usual phrase about calling Carnival or your local travel agent. Now they just say to call Carnival. By eliminating the part about calling your local travel agent, they are sending a very loud and clear message. Because of this and other policy changes they've made over the last year, travel agents are posting their displeasure saying if Carnival is not going to support them, then the agents are not going to support Carnival. It'll be interesting to see how this goes because according to Carnival more than 75% of their bookings are made through travel agents.
CARNIVAL NO LONGER A PREFERRED SUPPLIER WITH AMERICAN EXPRESS TRAVEL
After careful consideration, American Express Travel has decided to end our Preferred Supplier relationship with Carnival Cruise Lines, effective January 31. With some of Carnival Cruise Lines’ recent policy decisions, many of the components that comprise a preferred supplier relationship with American Express are no longer present, including a drop in agent commissions.
As a result, we are removing Carnival from the AgentPort booking tool and AXtraWeb. However, American Express Travel remains committed to working with the Carnival Corporation’s other brands – Cunard, Holland America, Princess, and Seabourn – and they will remain Preferred Suppliers. Other agreements between American Express and Carnival Cruise Lines, including its merchant acceptance agreement, will not be affected by this decision.