As for your first question, one of our group, (actually the lady whose husband was medivaced) is from India. Her name is different - not north american I guess you could say although we all call her an North American version off her name.
Anyway, she was on the elevator one day and there was a crew member on it who was wearing a name badge. My friend said to her - oh - I have the same name. They chatted about India and the different areas/dialects from there for about 5 or 6 floors. As my friend was getting off the elevator this crew member said to her "please mention on your survey that I gave you excellent service." Of course my friends reaction was - "for what?" My reaction - "you've got to be kidding."
It's absurd that a crew member would do this and sad that they feel they have to.
I hate this practice. Our waitstaff were good - very slow most nights - I would not consider them excellent. They were very nice fellows and the waiter gave a lesson in napkin folding several nights (one couple were restaurant owners). As well, one of the chefs came to our table. They did get an extra grat from everyone, but they weren't excellent -- way to slow.
Our steward was adequate but kept asking us to change dining times. (We had late - I guess it put her off her schedule).
A lot of the crew had faces that would stop a 10 day clock. Never smiled, never acknowledged you when passing (we also say hello to anyone we pass in the hallways.)
The shows in the Centrum were not bad, it was just an inappropriate place to have a dance troop performing.
We've been on the Solstice and Equinox. We are booked on the Solstice again. However I don't see us on the Reflection again anytime soon.