Over the years I have found the U.S. Passport Agency to be a rarity - a government entity that is competent and efficient.
I remember when we first submitted our son's application. It went to the New Orleans office and mere days later Katrina struck. I was certain our son's birth certificate was submerged in water and lost. But that isn't what happened. The passport people secured all documents and evacuated them to their Charleston office either immediately prior to, or in the first days after the disaster. We received a postcard telling us such, and that our son's passport would be issued with just a 'little' delay. We received it in 7 weeks along with his birth certificate still in pristine condition. At the time I think the normal turnaround was 6 weeks.