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Old February 5th, 2013, 10:27 PM
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I had pretty much the same thing happen just today. A new cruiser called and asked me for a quote on a Carnival cruise - said they had talked to Carnival and gotten a rate from them, and wanted to see if I could beat the deal. I asked them what was the fare code and the cabin category for the rate they got - she said she wasn't given any of that information. I was able to figure it out by the quote she provided and then I asked her if the Carnival agent informed her that the rate was for a non-refundable guarantee cabin. She said she was not told any of that and had no idea what a guarantee cabin was. After I provided her all the information, she was flabbergasted that Carnival really did not provide her anything except the rate for a cabin she wasn't interested in. Needless to say, she booked through me and swore she'd never book directly with a cruise line.

Bottom line is, you get what you give. And right now, Carnival is not giving much, so they shouldn't expect much in return.

Pete
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Travel Agent/Cruise Specialist w/12 yrs exp and 47 Cruises on 11 cruise lines! Favorites: Paul Gauguin - Tahiti: Uniworld River Cruises - Europe; Celebrity Solstice-class ships; Holland America - 12-nights Baltics & Russia; RCCL - 14-nights Greek Isles, Turkey, & Croatia; Holland America - 14-day Alaskan cruisetour; 10-night Canada/New England cruise; 21 days Hawaii w/7-night NCL cruise; Oceania - 25 days in Asia; more than 3 months touring Europe by train. And many all-inclusive resorts!
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