And yes - no mention of the Cruise Director - Heald was a total hero, my interview with him after Splendor was inspiring.
There is an adage in public relations - when thing are bad you never deny, you own up to it.
However - in this case that is the completely wrong approach. This is the time to show the world how great the Carnival staff is. Talk about the solutions, not the problems.
No one has died - stop making it sound like a concentration camp.