I think THIS is the real story:
"No power, no toilets, nothing. Nothing. I mean, it was was disgusting, but the staff, they did such an amazing job," said Joseph Alvarez. "And I give them so much props because they were amazing through it all. I mean, they worked their tails off to accommodate everybody's needs."
Yes, it was bad circumstances. Yes, I'm sure the conditions were horrible. At the end of the day, the crew did a great job. There are always those who will complain but I have no doubt that crew did good work and I hope Carnival compensates THEM as well as they are compensating the passengers.