Originally Posted by zydecocruiser
and why not just book an alternate cruise for the same dates?
I agree. The time had already been set aside, evidenced by the cancelled cruise. The money invested has been returned. He has the credit for air, so that's taken care of. It's double dipping to get an air credit (airline policy), and expect cash back too. Why is the credit so unuseable now? It can be used to go anywhere, right?