As a fellow travel agent, I couldn't be happier, also.
But discounters are not only bad for hardworking reputable agents, they are really bad for passengers and that's what most people don't understand. The worth of an agent isn't realized until problems occur and that's when a good agent is worth their weight in gold. I can't tell you how many times I've gotten calls from people looking for help because they either can't get ahold of their discounter or the discounter says they can't help them. They're only interested in making a fast buck, not in providing good service.
I just hope other cruise lines will follow suit because this is just overall better for everyone.
46 Cruises & Counting! Favorites: Paul Gauguin to Tahiti: Uniworld River Cruises in Europe; any of the Celebrity Solstice-class ships; Holland America for 12-nights in the Baltics & Russia; RCCL for 14-night Greek Isles, Turkey, & Croatia; Holland America for 14-day Alaska cruisetour; 10-night Canada/New England cruise; 21 days in Hawaii including a 7-night NCL cruise; Oceania for 25 days in Asia; & 3 months touring Europe by train. And many days spent in all-inclusive resorts!