As a fellow travel agent, I couldn't be happier, also.
But discounters are not only bad for hardworking reputable agents, they are really bad for passengers and that's what most people don't understand. The worth of an agent isn't realized until problems occur and that's when a good agent is worth their weight in gold. I can't tell you how many times I've gotten calls from people looking for help because they either can't get ahold of their discounter or the discounter says they can't help them. They're only interested in making a fast buck, not in providing good service.
I just hope other cruise lines will follow suit because this is just overall better for everyone.