Originally Posted by aerospace
Experienced cruisers may be aware booking a new ship or one just overhauled is a risk, unfortunately not everyone is aware of that fact. It's not like it is posted on the website or if you call and book they will warn you.
Of course the cruise line is not going to tell you this - they want you to book the cruise and they're not going to give you any information that would change your mind - they just want to sell you a cruise. And if you are booking directly with the cruise line, you'd better have a deck plan in front of you because they also don't care where your cabin is and won't tell you it's below a noisy area or next to an elevator. But this is why it's so important for people, especially first-time cruisers, to use an agent as they will look after you and give you information the cruise line will not provide.