Originally Posted by cruise planner
Of course the cruise line is not going to tell you this - they want you to book the cruise and they're not going to give you any information that would change your mind - they just want to sell you a cruise. And if you are booking directly with the cruise line, you'd better have a deck plan in front of you because they also don't care where your cabin is and won't tell you it's below a noisy area or next to an elevator. But this is why it's so important for people, especially first-time cruisers, to use an agent as they will look after you and give you information the cruise line will not provide.
I booked the Bloggers Cruise (Carnival Sunshine) while on Carnival Elation last February and the agent went out of her way to point out why I might not like the cabin I had pre-selected and showed me the deck plan. I chose a different cabin. She also checked all available prices to make sure I was getting the best deal.
Finally, she even let my regular travel agent have credit for the booking and take it over.
I couldn't ask for better service AND I got the $100 OBC.
There are many stories on the cruise boards about people getting crappy service from travel agents as well as PVPs, with some of the travel agents adding change fees and cancellation fees of their own.