I guess I don't understand why some in our business are so unhelpful after they have the booking in the bag - don't they understand there is more to it than booking a cruise.
Sorry, just venting a bit - if I treated my clients like that they would just go elsewhere.
Eta - But the reason I got into this business, the TA I had for a long time became very unhelpful after awhile. I would do most of the work myself, then she got the commission. (Don't take that wrong, I did not want any part of her commission.) Even the bottle of wine stopped coming.