View Single Post
  #17 (permalink)  
Old June 3rd, 2013, 08:07 PM's Avatar is offline
Join Date: Aug 2011
Location: Ashburn, VA
Posts: 1,795

Originally Posted by thecruisequeen View Post
Booked the next cruise directly with Royal.....Booked the last cruise with Cruise Planner right in my town....however when I called her after I booked and paid and wanted to switch from set dining to mytime she had an attitude with me....I guess I was making her work extra to pick up the phone call Royal and switch it.
Wow! That's very disappointing!! I'm sorry to hear that.

She didn't even have to call them - all she had to do is go on their booking site and make the change. It's quick, easy, and is not a big deal.

The only thing she should have done was to remind you that if you do the My Time dining, then the gratuities will have to be pre-paid. That way there would be no surprises for you in case you were not aware of it. But to cop an attitude is wrong.

Sorry you had that problem.

Travel Agent/Cruise Specialist w/13 yrs exp and 48 Cruises on 11 cruise lines! Favorites: Paul Gauguin - Tahiti: Uniworld River Cruises - Europe; Celebrity Solstice-class ships; Holland America - 12-nights Baltics & Russia; RCCL - 14-nights Greek Isles, Turkey, & Croatia; Holland America - 14-day Alaskan cruisetour; 10-night Canada/New England cruise; 21 days Hawaii w/7-night NCL cruise; Oceania - 25 days in Asia; more than 3 months touring Europe by train. And many all-inclusive resorts!

Last edited by; June 4th, 2013 at 07:08 PM.
Reply With Quote