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Old June 4th, 2013, 08:12 PM
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Originally Posted by thecruisequeen View Post
Wow it was even easier then a phone call...a quick change online...Maybe I called her at a bad time or something....But she did give me the feeling that "You are booked and paid for what do you want I'm busy" Oh well....Her loss...I shall continue to cruise.. I had a excellent agent before and used her for years then she had a bad car accident and retired her clients were given to another girl in the office however she was horrible and I did not want to deal with her so stopped using that office all together
I meant to say 'she didn't even have to call' and accidentally wrote 'she did even have to call'. Sorry it was a typo - I made the change in my post.

But yes, it's easier than a phone call to do it online through the cruise line's booking site. Takes maybe a minute or two to bring up the booking, make the change, and save it. Quick and easy, unless of course she's new and doesn't know how to do it, or she's too busy and doesn't want to take the time to provide good customer service. Either way, it's inexcusable.

Pete
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Travel Agent/Cruise Specialist w/12 yrs exp and 47 Cruises on 11 cruise lines! Favorites: Paul Gauguin - Tahiti: Uniworld River Cruises - Europe; Celebrity Solstice-class ships; Holland America - 12-nights Baltics & Russia; RCCL - 14-nights Greek Isles, Turkey, & Croatia; Holland America - 14-day Alaskan cruisetour; 10-night Canada/New England cruise; 21 days Hawaii w/7-night NCL cruise; Oceania - 25 days in Asia; more than 3 months touring Europe by train. And many all-inclusive resorts!
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