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Old June 17th, 2013, 01:32 PM
shycruiser shycruiser is offline
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and to the PO, i am so sorry your daughter when through such a horrible experience.

i am glad you complained and that this went to the head office. as i mentioned in my previous reply here, there was a right way to handle this situation and a wrong way.

clearly, this employee had handled it the wrong way.
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