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Old June 18th, 2013, 01:54 PM
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Have your agent call to see exactly why you got the amount you did.

From what I was told it was based on the cabin type you were in. In other words, the certificate was suppose to be good for a free cruise of equal amount and it would not be fair for someone who paid for an inside cabin to get the same amount as someone who was in a suite.

Pete
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