We have sailed Princess 21 times and yes, problems arise from time to time but we have never had cruise we did not enjoy. We are sorry you did not enjoy your trip. Some years ago we sailed on the old Celebrity Zenith. It was a cruise from hell. We swore we would never sail Celebrity again. We have since sailed 3 times on this line with outstanding results. Give Princess another try. It is an excellent cruise line. As for the theater problem, we recently sailed Caribbean Princess and were surprised at the amount of seat saving. We have spoken to Princess but in all honesty they really do not care. It is a problem we will live with I guess.