Originally Posted by felix_the_cat
Their reputation is or has taken a hit. They did so well until the fiasco of trying to get people booked on the right flights to the right place. And Michael Bayley was heard loud and clear - NOT. I wasn't fond of him as soon as he started. I think I was right about him. Let's see how long he lasts when he hasn't done well under his first emergency situation.
Could you explain the above statement a little better.