View Single Post
  #12 (permalink)  
Old September 5th, 2013, 10:41 AM
krunch's Avatar
krunch krunch is offline
Senior Member
Captain
 
Join Date: Jul 2006
Location: Brandon, Manitoba, Canada
Posts: 548
Default

It IS possible this could work, but I can also see them setting up their system that it COULD charge a S&S account for a casino charge, withought touching the OBC. It's just likely that most of us that has had OBC in the past has not noticed this and by the end of the cruise the OBC was used up anyway.

I actually called Carnival yesterday to clarify the OBC on my own account as I was receiving emails saying I had $100 more than what it said on my online account. I was expecting the extra $100 to be there because we used a certificate from a previous sailing we bought as a partial payment on this cruise. For some reason, the value of the certificate shows up when they send me an email, but not online in my account. They had no answer for the discrepancy, but my email assures me it is in fact there.

After I asked my own question I asked them about this other OBC issue. He assured me it has no cash value, can not be used in the casino, etc. With that I politely pointed out that this is no way to reward a customer for paying off their balance early. In fact, its a form of penality. Carnival has received this money well in advance before the product is to be received, and they are using this money to run their company. In return they limit what you can spend the money you paid? I agree, this guest is somewhat at fault for paying off their cruise early but come on! They have the morals to AVOID debt whenever possible!

It IS possible the casino idea could work, but I can also see them setting up their system that it COULD charge a S&S account for a casino charge, withought touching the OBC. It's just likely that most of us that has had OBC in the past has not noticed this and by the end of the cruise the OBC was used up anyway.

I am hoping this will not be a problem. Once the tips come off, a few drinks, and a trip to the duty free store should dwindle this down pretty quick. But, there are other solutions. This person can buy me a few beers on his S&S and I can pay them back cash for example. It's all the same to me. We also have an email in now to the weddings department asking if a guest could use a portion of their OBC to make a partial payment on the picture package we choose. But, this could fall under the "non transferable" clause in their policy.

We will figure something out, but if we do have time to fool around, I might get this guest to pop their S&S card in the slot machine, transfer $10, cash it out immediately, then go back to their room and check the TV and see what actually happens in the way its charged.

Krunch
__________________
Western Caribbean - Elation - April, 2015
Southern Caribbean - Triumph - October, 2015
Exotic Western Caribbean - Dream (B2B) - November, 2013 (Our Honeymoon)
Eastern Caribbean - Dream (B2B) - November, 2013 (Our Wedding)
Mexician Riviera - Spirit - November, 2011
Western Caribbean - Freedom - January, 2011
Southern Caribbean - Miracle - November, 2010
Western Caribbean - Liberty - November, 2008
Eastern Caribbean - Valor - October, 2006
Reply With Quote