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Old September 9th, 2013, 11:53 PM
mattkay mattkay is offline
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Join Date: Sep 2013
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Angry Booked junior suite and was given handicapped js (smaller balcony). Help!!!

Hello, and thanks in advance for answering. Travelocity (my mistake) mistakenly booked me for a handicapped accessible junior suite on the Liberty of the Seas in December. Payment day is in 3 days. They acknowledge it is their fault, but the ship is now close to full. The only room they can move my family to is a larger, more costly one, and honestly, I don't feel that should be my responsibility. It was their mistake. I was fine with the JS balcony and room size.

Problem is I am travelling with family and the WHOLE idea behind a JS was for the balcony which says (depending on site) 94-101 sq ft. It fits our WHOLE family.
The handicap accessible balcony is only 65 sq ft.

Despite it is ENTIRELY Travelocity's mistake/oversight, my family has to travel in this particular window of time.

What to do?
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