I suppose it's a start... but it's not addressing the real problems.
After our last cruise (February, 2013) we were very disappointed and sent a letter to Carnival explaining the problems we had and made some suggestions.
They failed to reply!
That lack of respect lost our loyalty.
We are looking forward to our 14 night cruise with Celebrity next February! (Are you listening Carnival?)
"Learn from the mistakes of others... you won't live long enough to make them all yourself!"
Celebrity Eclipse, 2015 (liked it so much the first time, doing it again a year later!)
Celebrity Eclipse, 2014
Carnival Valor, 2013
Carnival Miracle, 2010
Carnival Glory, 2009
NCL Sun, 2007