There are changes coming - again. RCCL have announced the departure of Lisa Bauer and 100 lay-offs. Ms. Bauer was gone as of Friday (yesterday).
There are 100 lay-off coming in the U.K. as they outsource their call centres to other parts of Europe as well as Guatemala. This is not sitting too well with U.K. cruisers.
I believe the other 100 in the U.S. will not cause any call centers to be moved out of country, but who really knows.
What they have said, they have 11 call centers and will be taking that down to 3.
Perhaps more cruisers will now realize they should be working with a TA, but then I'm prejudice with that remark being a TA myself.