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Old September 15th, 2013, 09:58 AM
CRUISEFAN0001 CRUISEFAN0001 is offline
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I can understand the upside and smart business decision to reduce the call centers...just from a training, operational cost, and logistics perspective.

It makes sense.

That said, reducing down to just 3 means things have to be very coordinated to have things go right going forward. We'll see how the execution of all this comes down.
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