Originally Posted by seadog2
Perhaps only those TA's who don't educate their clients about travel. Travelers should not be totally reliant on their agent. Agents should encourage their clients to learn about travel. If you are going to be doing it then know something about it. DW and I were TA's, RTA's, cruise specialists and we had online and storefront locations from 2001 -2008. We always educated our clients. In today's world I think TA's should realize that some people enjoy maintaining their own reservations and bookings.
I agree with you - am informed consumer is a joy for a client. However, I am was referring to those that really have no idea of what they want or want multiply changes to their bookings and need a lot of hand holding. As a TA works with them, I would hope the TA is explaining and helping them learn their way.
I wasn't referring to just an order taker.