Originally Posted by felix_the_cat
I agree with you - am informed consumer is a joy for a client. However, I am was referring to those that really have no idea of what they want or want multiply changes to their bookings and need a lot of hand holding. As a TA works with them, I would hope the TA is explaining and helping them learn their way.
I wasn't referring to just an order taker.
So true. There will always be those who need more help than others. TA's are very valuable people to know and have. I always suggest to people who don't want to manage their own reservations or not familiar with how things are done to defiantly use a TA.