My agent is in Texas and I am in Alabama. I think I've talked to her on the phone 3 times in the 14 years she has been our cruise agent. She handles my bookings via e-mail. Always looks out for my best interests. I 'met' her on line in a travel forum years ago.
Try searching for agents by using the CLIA website
. Enter your address and you'll see a list of nearby agents, if you prefer someone local. The CLIA site seems to be down as of the time this message was posted. Try it later if you get an error screen. Probably doing server maintenance.