Our RCCL BDM is in the video, as she proudly points out. They really wanted to show how much they appreciated agents, which I think was in direct response to be the opposite of what Carnival was doing. They know how much travel agents do for their business, unlike Carnival who was trying to conduct business without travel agents.
It's been interesting, to say the least.
Travel Agent/Cruise Specialist w/13 yrs exp and 48 Cruises on 11 cruise lines! Favorites: Paul Gauguin - Tahiti: Uniworld River Cruises - Europe; Celebrity Solstice-class ships; Holland America - 12-nights Baltics & Russia; RCCL - 14-nights Greek Isles, Turkey, & Croatia; Holland America - 14-day Alaskan cruisetour; 10-night Canada/New England cruise; 21 days Hawaii w/7-night NCL cruise; Oceania - 25 days in Asia; more than 3 months touring Europe by train. And many all-inclusive resorts!