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Old November 11th, 2013, 09:31 AM
iuki iuki is offline
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Join Date: Jun 2011
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Quote:
Originally Posted by matt bowers View Post
having over 200 nights at sea I consider myself fairly travel wise. I booked a trip directly with Holland America for dec 14th. the booking agent told me she couldn't book the trip as a single and add the second person later. I asked what the name change fee would be and was told minimal. when I called to change the guest name today I nominal fee is THE TOTAL FARE. after 2 supervisers I was told if I call their corperate i'll just be bounced back to them. great service?? now I know why I love celebrity, when I had to change a guest with them it was $50. So look for me in ports with a "NEVER BOOK WITH HOLLAND AMERICA " shirt on. and I'm not joking. the $1300 they stole from me will cost them hundreds of customers.


Since you just booked directly with HAL, why not cancel the whole thing and get a full refund?
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