I guess we agree to disagree.
If cruise lines cater to repeat guests and create a caste system they risk alienating the new cruiser. Some of the repeat cruisers are among the most arrogant, whiny pain in the butt customers, stressing out employees and treating "lessor" cruisers like rubbish.
I think better to bite the bullet and hope some of the old fossils move on. Let the others chase the dinosaurs. I think the time is right.
One of the areas Carnival needed to improve in, and has made some changes, is relations with travel agents.
July 12 of what year? Since then Uncle Bob has moved on. Not even on the Board anymore. Not sure he can talk about it, but I'd be curious about his new job as a consultant and what areas he has worked on as far as marketing and agent relations go.