Originally Posted by matt bowers
having over 200 nights at sea I consider myself fairly travel wise. I booked a trip directly with Holland America for dec 14th. the booking agent told me she couldn't book the trip as a single and add the second person later. I asked what the name change fee would be and was told minimal. when I called to change the guest name today I nominal fee is THE TOTAL FARE. after 2 supervisers I was told if I call their corperate i'll just be bounced back to them. great service?? now I know why I love celebrity, when I had to change a guest with them it was $50. So look for me in ports with a "NEVER BOOK WITH HOLLAND AMERICA " shirt on. and I'm not joking. the $1300 they stole from me will cost them hundreds of customers.
Some friends invited my husband and I to go on a cruise with Holland America in April. My husband says he doesn't want to fly 8hrs to Athens where the cruise begins. I phoned HA and inquired about this cruise, but refused to give a name or any information, since it was not relevant at this time. They said it would be almost double if I went alone in a cabin. It is so good to know that I should not sign up myself and later add a companion if I can find a friend to go with. The bottom line is they will get double no matter what.