There's always got to be one that ruins it for the other hard-working agents;
Travel agent takes customer's money for her own vacations | News - Home
Best advice when booking travel;
1) ALWAYS book with an agent. Their help can be invaluable, especially if you have any problems.
2) ALWAYS pay with a credit card. NEVER pay with cash or check.
3) ALWAYS get a confirmation from the airline, cruise line, resort, or wholesaler.
4) ALWAYS double check your reservations.