Excellent post!!! We just booked with a "Factory" and they saved us $625 per person on the Celebrity Website. And their service has been amazing...they've switched cruises, switched cabins for us...I couldn't be happier. I phoned a Bricks and Morter TA yesterday for a Hotel quote...after being on hold for 20 minutes and being transferred all over, I e:mailed them....I'm still waiting for a response....No thanks!!