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Old April 7th, 2018, 05:30 PM
dsegel dsegel is offline
Junior Member
Welcome Newcomer
Join Date: Jun 2017
Posts: 8
Unhappy "Free" Upgrades - What's the deal?

So, we are not first time cruisers but this will be our 1st Princess cruise. Booked a couple months ago for a cruise in November.

Yesterday I got an email telling me we got an upgrade to our room at no additional cost. When I compared the two rooms, it was the exact same room a deck lower and more towards mid-ship. We do NOT consider this an upgrade. We booked the area and deck that we wanted.

We called them and they said it was considered an upgrade b/c it was more accessible to everything. They said they "would put in a request" to change it back to the original room but they couldn't promise.

WHAT THE HECK? I've never had another cruise line "upgrade" me without my permission. If it was truly an upgrade to a larger suite, I might welcome it but not a move to a part of the ship we prefer not to be in.

What are my recourses here? If they don't honor "the request" I want to just cancel the whole cruise.
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