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Old June 11th, 2018, 11:56 AM
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Expat Cruise Expat Cruise is offline
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Join Date: Jun 2018
Location: Philippines
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The simple fact is if you have a confirmation with one cabin on it they cannot change without your approval. You have a valid legal contract, but the line level customer service people just do what they are told.

In truth if they do not change you back you can and should dispute the total cruise fare. If you want to take the cruise and want the cabin assign to you, then a call to the legal department of Princess Cruises can fix the problem. Any member of the legal team at Princess getting the call will correct because they know they cannot defend against this. I would never wait for customer service to correct or accept "They said they "would put in a request" to change it back to the original room but they couldn't promise."
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