Update on this posting.............
Thanks to the advice from a member of this forum, who kindly supplied contact details for a senior Cunard Customer Relations officer, I have since recieved a sincere apology and an offer of financial compensation in the form of an "on board credit".
All my documentation was expedited and arrived by express delivery. It appears some members of the Australian operation at WLCL have had some attitude adjustment.
So my faith has been restored................Now looking forward to my voyage on the QM2.
Thanks to all for your interest.