Thread: QM2 is great
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Old June 7th, 2004, 09:42 AM
nycKruzer
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Default Re: QM2 is great

Gabriel, you are not the only one who saw the missed opportunity aboard QM2 as it regards future sales. I was Cruise Sales Manager aboard QE2, Sagafjord and Vistafjord in the 80s and, at that time, we had a full fledged campaign for on board future cruise sales. Every cabin was stocked with all future cruise brochures, the CSM’s name was emblazened on every possible document about Cunard Line you would find on the ship as the "your go-to-guy/gal", I tried to make travel agents know they were “Champions of Cunard Line” with special events just for them, made our Captain's Commend List and Repeat passengers known to each other at a cocktail party early in the cruise (talk about fertile ground for future cruise sales) and so on. It’s a 24/7 job and office hours are just a tiny part of the day, if you do the job right
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