Your letter NJmatt was very informative. I have already sent a letter for a refund. The July 4th cruise to Newport, RI. I will see what happens.
As far a being a World Club member, the ship did not care. They usually send a note, call, or I receive a gift upon boarding the ship. I received none of the above. I asked management on the last day why I was not recognized as a worlld club member, and they said the cruise is only five days and that is to short to honor members.
Cunard has a library of excuses.
I will not travel on this ship again for along time.