This definitely is not the service one expects from HAL cabin stewards. Any we have had have been wonderful.
Did either of you speak to the Chief Housekeep or the Hotel Manager? If not, you should have done this immediately.
Usually the cabin stewards who are assigned to look after the Suites and/or Mini-Suites have been witht the company for a long time and are not "newbies".
Hope you mentioned this in your Questionaire. These are read by the Hotel Manager, who highlights good and bad points on each of them and then has a meeting with the Department heads and goes over each and every form. I have personally seen this being done.