No, we did not complain to the hotel manager, but we did make mention of our concerns in the survey. I could tell from observation that the stewards (generally) work very hard and, this being our first cruise, had nothing to compare to. I wouldn't want to cost someone his job or a reprimand unnecessarily. I forgot to mention that we tipped him $10.00 right up front when we spilled the soda and asked for a couple of extra wash clothes. Maybe he thought that was all he was going to get?!?! I thought he would see we were generous people and would respond in kind. Oh well, live and learn. I still had a wonderful trip and would do it again (on HAL) in a minute.