Also did the eastern itinerary on this line and thought it was absolutely the worst of 11 cruises I have been on. I have cruised on 2 of the Europen lines and can honestly say that different culture excuse does not apply to this cruise line. This is a horrible cruise line and it has nothing to do with being an American and not being open to other cultures. That is a lame excuse for poor service. The ship is absolutely beautiful but there is no substance. You definately get what you pay for on this cruise line. Buyer beware. Dont expect Bloomingdales quality at Kmart prices.