I can only tell you of our experience, but it was a nightmare! Room was filthy and had broken furniture. Noise from overhead all night. Contacted security, no help from them. Rude waiters on open dining nights. Hotel manager was very rude to us, nothing he could help us with. Food awful and the overall attitude of the staff was quite unhelpful . they must have hated this ship as much as we did. We were so excited to go, went with an open mind, but will never go NCL ever again!