We were on board in June and had a great time. My review is posted on this site. We did not find the staff rude and our cabin was in great shape. The Norway was the cover story in the last Cruise Travel magazine. It was an excellent article and had some great pictures of the cabins on board. The author addressed the difference in the cabins and a good travel agent will be able to advise you on picking the best cabin for you.
The public rooms were in good shape and the food was also very good, especially in the alternative dining room.
I agree with Beth, there are no bad cruises, just bad cruisers.