In our case 8 out of 10 of us got $110 per person taken from the owed balance. I paid in full like a fool. Norwegian wouldn't do anything about it, they told me to talk to my TA. The TA first got me an upgraded room I didn't want so I refused and told them it was not acceptable. That room was only $67 more per person. I wanted something worth at least $110 per person more. They then found me a much better room. Don't take no for an answer, the TA can get you upgraded if they want. It didn't take much for me. I told them that they got the business of ten people because of me so they better fix and make it right.