In all my years as aTA and a traveler I have never incountered a situation where an agent would make a sarcastic comment about a policy or a company. In fact in both Va and Tx where I was an agent if we were not fired for making a comment we would have been repromended. When I hear a comment about a remark an agent made I get the impression that she/he were led into the comment somehow. As for the mandatory service charge it isn't going into effect until next spring and much can happen before then, not to mention for 6 weeks now this has been discussed on almost every website. Give it a rest for heavens sake!!!!!!!!!!!!!!!!!