"We did get a brief letter; answer "not our problem, we only lease our name" end of letter. Which would you rather get, none or one like that? Both are pretty sad. "
I would rather at least get an acknowledgement that they received my letter even if it wasn't the answer I wanted.
"a complain letter that has a mixture of negative and positive is saying (accoding to her) "I want to do business with you, but am unhappy right now, how can you fix the problem" Most companies will jump at this situation."
Maybe that speaker should get in touch with NCL and tell them that.
When I first contacted NCL that pretty much sumed up my attitude. " I realize this situation is a problem for you too, this is my problem, this is what I would like, what can you do to help."
NCL's response was first to give me mis-information ( what I would call a lie). Then to tell me tough, No attempt to work out anything or keep me as a customer.