Well... things happen and clearly they were trying... although not up to what you'd expect. I wonder what you'd have said if you were allowed to proceed to the "unheated pier". At least they tried. I would suggest that your experience was anecdotal and not typical of Princess... a line which most agree was the most efficient of them all in handling problems on 9/11 over in Istanbul. Your positive shipboard experience was much more in line with typical Princess cruise product. I'd give them another try one day.